1. Q: What types of factories do you work with?

A: We work with a broad range of Chinese factories across multiple industries, including electronics, machinery, and . We match suitable factories based on the client’s specific needs.

2. Q: How do you ensure the product quality from factories?

A: We partner with reputable factories and can offer sample testing and third-party quality inspection services to ensure products meet international standards.

3. Q: Can you help with custom product development?

A: Yes, we collaborate with factories to design and customize products based on client requirements, ensuring the final product meets client expectations.

4. Q: What is your pricing structure for services?

A: Our service fees depend on project size and service scope. We provide a detailed quote after an initial consultation with the client.

5. Q: Can you arrange sample orders?

A: Yes, we can help communicate sample needs to the factory and assist with logistics so you can receive and evaluate samples quickly.

6. Q: Do you offer logistics and export services?

A: We can assist in arranging international logistics and customs clearance, providing end-to-end solutions to ensure a smooth export process.

7. Q: How long does it take to complete an order?

A: Production time depends on the product type and the factory’s schedule. We’ll provide a rough delivery estimate at the start of the project.

8. Q: Can you help with product inspections?

A: Yes, we offer third-party inspection services, including quality control during production and pre-shipment inspections to ensure products meet requirements.

9. Q: Which countries do you serve?

A: Our services are available to clients worldwide, especially for businesses and individuals looking to work with Chinese factories.

10. Q: What payment methods are accepted?

A: We support various payment methods, including telegraphic transfers (T/T) and letters of credit (L/C). Payment methods may vary based on client needs and order specifics.

11. Q: Can you support new product development?

A: Yes, we can work with factories to develop new products based on client innovation requirements.

12. Q: Do you sign non-disclosure agreements (NDAs)?

A: If your project involves confidential information, we can sign an NDA to protect your intellectual property and business information.

13. Q: How long does it take to find a suitable factory?

A: Finding a suitable factory typically takes 1-2 weeks, depending on the complexity of the product and any specific client requirements.

14. Q: Can I contact the factories directly?

A: Yes. We offer flexible cooperation options; you can contact factories directly or have us manage the entire process to ensure smooth communication.

15. Q: How do you handle after-sales issues?

A: We assist clients in managing after-sales support provided by factories, ensuring that products meet quality standards. If issues arise, we work with the factory to find a solution.

16. Q: Can you help select the right suppliers?

A: Yes, we recommend suppliers based on factors like experience, reputation, and quality to ensure they’re a good match for your needs.

17. Q: What information is needed to start cooperation?

A: To begin, please provide your specific product requirements, including specifications, quantities, and packaging details, so we can quickly find suitable factory resources.

18. Q: Are there language barriers during communication?

A: Our team is proficient in multiple languages, ensuring effective communication. We also offer translation services if needed.

19. Q: How can I contact you?

A: You can reach us through the contact options on our website, or via WhatsApp, WeChat, and other instant messaging tools. We’ll respond to your inquiry promptly.

General Questions

1. Q: How do I place an order?

A: Simply reach out to us with your product requirements, and we’ll guide you through the order process, from selecting factories to finalizing production details.

2.Q: What information do I need to provide when placing an order?

A: We need details about your product specifications, quantity, and any special requirements, like packaging, customization, or certification standards.

3.Q: Do you have a minimum order quantity (MOQ)?

A: MOQ depends on the factory and product type. We’ll advise you on specific MOQ requirements for your product when we discuss your needs.

4.Q: Can I request a sample before placing a bulk order?

A: Yes, we encourage clients to request samples to evaluate product quality. We’ll coordinate with the factory to prepare and ship samples to you.

5.Q: How long does it take to complete an order?

A: Production times vary based on the product and quantity. We’ll provide a delivery timeline after confirming the order specifications with the factory.

Order Process

1.Q: Do you offer shipping and logistics support?

A: Yes, we provide full logistics support, including arranging shipping, customs clearance, and documentation to ensure smooth delivery to your location.

2.Q: What shipping methods do you offer?

A: We offer various shipping options, including sea freight, air freight, and express courier services, depending on your budget, timeline, and order size.

3.Q: How much does shipping cost?

A: Shipping costs depend on the order volume, shipping method, and destination. We’ll provide a detailed shipping quote as part of our proposal.

4.Q: Can you handle customs clearance?

A: Yes, we assist with customs documentation and clearance to make sure your goods pass smoothly through customs at both the origin and destination.

5.Q: Do you offer tracking information for shipments?

A: We provide tracking details for all shipments, so you can monitor the status and location of your order throughout the delivery process.

Shipping and logistics

1. Q: Do you offer product inspection services?

A: Yes, we provide third-party inspection services to ensure quality at every stage of production. This includes in-process inspections and final inspections before shipment.

2.Q: Can you assist with certifications and compliance?

A: Absolutely. We ensure products meet relevant standards and can help with obtaining necessary certifications based on your industry and country’s regulations.

3.Q: What if there’s an issue with the product after delivery?

A: If you experience any quality issues, please contact us. We will coordinate with the factory to address and resolve any issues as part of our after-sales support.

4.Q: Do you offer any warranty on products?

A: Warranty policies vary by product and factory. We’ll inform you about any applicable warranties and assist in managing warranty claims if issues arise.

5.Q: Who do I contact if I need technical support after receiving my product?

A: We are available for post-delivery support. You can reach us through our customer service channels, and we’ll provide guidance on resolving any technical issues.

Technical support